• Company Review Sutochno
    1.3
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    Service
    20%
    Personnel
    20%
    Quality
    20%
    Cost
    40%

    There is no support, no guarantees, no bonuses!

    It was in October. On the 15th there was a concert of the band DT (!), which I wanted to get to and, having already had a positive experience of booking accommodation in the I decided to book an apartment there again.

    I found a suitable variant, made a prepayment, and was contacted "mistress", threw a typical message in the style of "deposit so much and I will send information on the pin-code from the key-safe". Standard procedure, I had already done similar actions in St. Petersburg and so I had no questions. And it’s a pity, here I’m really on my own screwed up. I paid 4 thousand for accommodation. The girl wrote that everything had gone through and that she would send the information a little later. I agreed and waited. At at the time of booking was October 3.

    A few days later, on October 7, I receive a telegram notification from the Daily Ru – the booking has been canceled. I write to the girl to clarify what the hell is going on, she denies that it is a failure in the system and that her reservation is somewhere there, everything will be fine. At the same time. At that moment I wrote to the support of Daily Ru to clarify what these failures are and what I can do in such a situation – can they take measures with such a host. Today, as of this writing, is November 20. None of my support emails have been answered.

    Subsequently, the girl stopped and her ad was deleted, as well as apparently her profile. I was already just disappointed as I had written to at least three

    Positive
    • successfully moved in once
    • the manager on VKontakte answered me
    Minuses
    • no support at all
    • no guarantee of occupancy
    • disregard for clients
    • SUTOČNO.RU 21 November 2023 at 11:09
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      Hello!

      We are very sorry to hear that you have encountered a similar situation.

      Our service guarantees consist, first of all, in the complete to save the guest’s money and return it if necessary, as well as to find alternative accommodation if the need arises.

      Our support service is available for you every day.

      Each request is processed by our specialists in the order in which it is received. Sometimes there are more and the waiting time may increase slightly.

      We always inform our guests about how to secure their stay. For example. In cases where the prepayment is less than 100% of the total cost of accommodation, the rest of the money must be handed over to the landlord only upon check-in.
      No additional payments are required between prepayment and occupancy.

      Read more here https://sutochno.ru/help/gosti/safety

      We would like to assure you that our experts follow up on each cancelation by the landlord, and in the aggregate of interactions for the whole period of cooperation can take appropriate measures, relying on the rules of Sutточно.ru.

      Thank you for your application!

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Reviews 1 • Complaints 0
Rating -1
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Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
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