We would like to point out that indeed when canceling a reservation, the compensation set at the time of booking by the host can be withheld accommodation in the house rules. The exact amount of compensation is calculated separately for each reservation. Possibility to familiarize yourself with the conditions of cancellation is in the payment window, even before the payment is made.
Also the rules for guests can be found here: https://sutochno.ru/help/gosti.
And in the case of We are always ready to consider your situation and try to help you! We value each and every one of our a guest.
Our support team works for you on a daily basis.
Each request is handled by our specialists in the order it is received. Sometimes There are more requests and the waiting time may increase slightly.
Please write to us on Telegram: https://t.me/yanaizsutochno_ru or to email [email protected] with your reservation number so we can check everything thoroughly.
Thank you for contacting us!
More honest opinions from real people about the company Sutochno
ahmad salman2 years ago
4.3
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0
0
overall everything is ok
I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well.
On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
Yaguatí Pérez2 years ago
5
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-1
1
Excellent service daily.ru
In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
Sakeem Stevens2 years ago
5
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-1
1
Sutochno.ru - an excellent service for selecting and booking accommodation
After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling.
О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
Hello! We would like to point out...
Hello!
We would like to point out that indeed when canceling a reservation, the compensation set at the time of booking by the host can be withheld accommodation in the house rules. The exact amount of compensation is calculated separately for each reservation. Possibility to familiarize yourself with the conditions of cancellation is in the payment window, even before the payment is made.
Also the rules for guests can be found here: https://sutochno.ru/help/gosti.
And in the case of We are always ready to consider your situation and try to help you! We value each and every one of our a guest.
Our support team works for you on a daily basis.
Each request is handled by our specialists in the order it is received. Sometimes There are more requests and the waiting time may increase slightly.
Please write to us on Telegram: https://t.me/yanaizsutochno_ru or to email [email protected] with your reservation number so we can check everything thoroughly.
Thank you for contacting us!