Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 67905
Sutochno
Total reviews 397
7 complaints
4.4
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sutochno.com
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  • Company Review Sutochno
    • Year of use: 2023
    1
    Feedback approved for publication Rate your review 1
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    Service
    20%
    Personnel
    20%
    Quality
    20%
    Cost
    20%

    Sutochno.ru scammers

    I booked the apartment in the evening the next day for 1 day, made a prepayment, in the morning the situation changed and I canceled the reservation. The money is not returned, Since their terms and conditions state that cancellations less than 7 days in advance are non-refundable. Wait… I booked the day before, not two weeks ago. Uh, customer service They can’t explain anything clearly, the young boy *** can’t connect two words, he only says "All conversations are recorded". И I wrote and called the support service – no result, as if I were talking to myself. I will definitely not use the services of this site again. Divorce.

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    I don't recommend it
    • SUTOČNO.RU 20 November 2023 at 11:57
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      Hello!

      We would like to point out that indeed when canceling a reservation, the compensation set at the time of booking by the host can be withheld accommodation in the house rules. The exact amount of compensation is calculated separately for each reservation. Possibility to familiarize yourself with the conditions of cancellation is in the payment window, even before the payment is made.

      Also the rules for guests can be found here: https://sutochno.ru/help/gosti.

      And in the case of We are always ready to consider your situation and try to help you! We value each and every one of our a guest.

      Our support team works for you on a daily basis.
      Each request is handled by our specialists in the order it is received. Sometimes There are more requests and the waiting time may increase slightly.

      Please write to us on Telegram: https://t.me/yanaizsutochno_ru or to email [email protected] with your reservation number so we can check everything thoroughly.

      Thank you for contacting us!

      Answer

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Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
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