• Company Review Sutochno
    3.5
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    Service
    60%
    Personnel
    60%
    Quality
    80%
    Cost
    80%

    Review of the service Sutochno.ru

    On the one hand, the accommodation where I lived was more or less satisfactory.

    1. but the communication with tech support, and the interface itself and the the program is something with something… when I had difficulty with leaving a review (which is not surprising with a constantly buggy program), then no one answered the e-mail. Then I called once, they didn’t answer either. Finally, when I contacted them after some more time, they finally answered. but on my question about bonuses, they said we can’t help, time is up… so two times three I tried to solve the question… finally luckily, it worked out. to talk to an adequate manager, and to solve the issue in the end. for which a separate plus for the manager rather than the platform

    2. moment. working in the program or website. through the site several times with a tablet tried to choose housing options. but since the adaptation to mobile devices there is probably not you heard, I gave up and booked with another service.

    Then I downloaded the program. A fourth chance, so to speak… but it’s as dumb as the site. Well, a little bit. Better. You end up waiting for it to load sometimes. Not the first time. But eventually I managed to somehow book accommodation again.

    3. what I can do to say. hire normal progarmmists who know what is user friendly interface, adaptation to different platforms, and fast work sites

    and train your managers to communicate not by scripts, but to think with their heads. and you’ll be all tops.

    I give 4 stars. Although I would like 3. In advance so

    • SUTOČNO.RU 8 November 2023 at 10:25
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      Hello!

      Thank you for your feedback! We try to make our service easy and comfortable for all users.

      Our developers are working on this situation and will solve it soon.

      Our support service works for you every day.

      Each request is processed by our specialists in the order of receipt. Sometimes there are more requests and the waiting time may increase a bit.

      Thank you for your understanding!

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Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
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