Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 65539
Sutochno
Total reviews 397
7 complaints
4.4
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sutochno.com
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  • Company Review Sutochno
    • Year of use: 2023
    1
    Feedback approved for publication Rate your review 1
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    Service
    20%
    Personnel
    20%
    Quality
    20%
    Cost
    20%

    I do not recommend this site!

    This is the first time I have come across this site. I booked accommodation for a family for 10 days, looking for accommodation with a pet. (When searching, I checked the box, described that dog, breed). The reservation was confirmed, the money as an advance payment was written off When I arrived at the place, 1500 km from home, with my family and dog, I found out, that the landlord accepts pets only by agreement. On the site supposedly my +pet did not pass. I called the site’s technical support and what I heard: 1. Disrespectful attitude on the part of the operator. 2. That they can not help, but can just return the advance payment. 3. For some reason The operator started to claim why I didn’t arrive on time, although it seems to me that it’s none of your business, especially when you have received your interest, As this issue was resolved with the host, when, what and how. I don’t recommend it!

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    I don't recommend it
    • SUTOČNO.RU Carlos Moreno 2 October 2023 at 11:41
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      Hello!

      We are very sorry to hear that you have encountered a similar situation.

      Unfortunately, it is impossible to foresee extraordinary circumstances which may arise during the booking process. Our service guarantees consist first of all in full retention of the guest’s funds and refund in case of and the selection of alternative housing options, if necessary.

      This situation will not be tolerated. We will work with support staff additional training and check for competence.

      Please write to us on Telegram: https://t.me/yanaizsutochno_ru or e-mail [email protected] your reservation number so that we can check everything thoroughly.
      Thank you in advance for feedback and look forward to improving the quality of our interactions.

      Answer

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    Excellent service daily.ru

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    Sutochno.ru - an excellent service for selecting and booking accommodation

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Reviews 2 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
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