Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 65273
Sutochno
Total reviews 397
7 complaints
4.4
Confirmed company
sutochno.com
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  • Company Review Sutochno
    • Year of use: 2023
    1.5
    Feedback approved for publication Rate your review 1
    0
    Service
    40%
    Personnel
    40%
    Quality
    20%
    Cost
    20%

    Return the money!

    Daily. Ru thought a good company, used more than once like . Everything seems to be normal, so far everything goes according to plan, but suddenly after booking I got a call back from the landlady. and said that there had been a layering, it turned out that the apartment had been booked for these dates long ago. I called back to suztochno.ru, they said everything was fine, they would make a refund, The money was supposedly returned, but only virtually in my personal cabinet, when I decided to return them, I did not wait for the money not in 2-10 days, I called them. They told me that the money was supposedly sent to me, it is your bank pulls, sent me a receipt to the post office, which does not even open. It’s been two weeks since Refund requests, but no money (2775). After reading the reviews apparently it is no longer worth waiting.
    We should just go to court.
    To recommend this company to no one else I’m not going to do it, they’re ripping you off.

    Positive
    • Not anymore
    Minuses
    • The prepayment was not returned
    1 answer
    Reply to a review
    I don't recommend it
    • SUTOČNO.RU Sergio 26 September 2023 at 11:58
      Rate your response 0
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      0

      Hello!

      We are very sorry to hear that you have encountered a similar situation.

      Unfortunately, it is impossible to foresee extraordinary circumstances which may arise during the booking process. Our service guarantees consist first of all in full retention of the guest’s funds and refund in case of and the selection of alternative housing options, if necessary.

      We want to assure you that our professionals are following up on Each cancelation by the landlord, and, based on the aggregate of interactions over the entire period of cooperation, may take appropriate action based on on the rules of daily.ru.
      Please write us in Telegram: https://t.me/yanaizsutochno_ru or email [email protected] with your booking number to we were able to do a thorough background check.

      We thank you in advance for your feedback and look forward to improving the quality of our interaction.

      Answer

More honest opinions from real people about the company Sutochno

  • 5 months ago
    4.3
    Rate your review 0
    0
    0

    overall everything is ok

    I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
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Reviews 2 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
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