Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 64668
Sutochno
Total reviews 397
7 complaints
4.4
Confirmed company
sutochno.com
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  • Company Review Sutochno
    • Year of use: 2023
    1.5
    Feedback approved for publication Rate your review 1
    0
    Service
    20%
    Personnel
    60%
    Quality
    20%
    Cost
    20%

    Daily. ru does not help clients

    09.09.2023 booked through daily.ru hotel in Pyatigorsk and transferred the prepayment. When I arrived at the place I found out from the receptionist that this number had already been booked earlier by other guests. They said that the money should be refunded to me by the aggregator. I have not been able to get through to customer service. So far It was 23.03 and the system did not give an opportunity to book another accommodation, and there is no other possibility to call the host. We were looking for a place to stay just by stealth (it was good that we had a car) Money was not returned.

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    I don't recommend it
    • SUTOČNO.RU 12 September 2023 at 11:35
      Rate your response 0
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      Hello!

      We are very sorry to hear that you have encountered a similar situation.

      Our service guarantees consist, first of all, in the complete to save the guest’s money and return it if necessary, as well as to find alternative accommodation if the need arises.

      We want you assure you that our specialists follow up on every cancelation by the landlord and, based on the aggregate of interactions over the entire period of cooperation, they can take appropriate measures based on the rules of daily.ru.

      Please write to us in Telegram: https://t.me/yanaizsutochno_ru or by mail [email protected] reservation number so we can check everything thoroughly.

      We thank you in advance for your feedback and look forward to improvement the quality of our interactions.

      Answer

More honest opinions from real people about the company Sutochno

  • 5 months ago
    4.3
    Rate your review 0
    0
    0

    overall everything is ok

    I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
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Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
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