• Company Review Sutochno
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    How we relaxed in Khabarovsk 08/05/2023

    Having booked an apartment in Khabarovsk from 05.08 to 06.08.2023 through the mobile application Suchno.ru with a prepayment of 927.2 rubles (number reservation #22062447), my family and I left for our destination. On the way to Khabarovsk, at the moment when we had to check in, the landlord wrote to me in the she said that she could not rent the apartment to us due to the presence of guests in it and suggested that we cancel the reservation. It was already check-in time I called the landlady and asked her to return my advance payment of 927 rubles, to which the landlady said She replied that daily.ru had not transferred money to her and I had to deal with the mediator on the hotline about the refund. Called about 2 We did not get in touch with the operator, there was no help from the electronic assistant, we decided to look for an apartment without daily.ru, but it was not so easy, As everything was busy in Khabarovsk that day, I had to spend the night in the car. Attempts to call the operator were made both on 06.08 and 07.08. 2023, but to no avail, I wrote an appeal through the site daily.ru 07.08.2023 – “like a pea against the wall”. Further events developed as follows Thus, reaching the place of rest 08.08.2023 I called the operator, who promised me that in the near future I will be contacted and the money will be returned, but it was another deception from the employees of the company daily.ru. 09.08.2023 I received a message on the mail as a mockery – evaluate your recent

    Positive
    • There were no such people
    Minuses
    • Complete disregard from company employees. Lying, irresponsibility, not being held accountable for their words
    • SUTOČNO.RU Oksana Prokhnitskaya 31 August 2023 at 13:17
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      Good afternoon!

      We are sad that you have such an opinion, we are doing our best to improve our service and your comfort.
      Our support service works for you every day.
      Each request is processed by our specialists in the order in which it is received. Sometimes there are more and waiting times may increase slightly.
      We try to do our best for the comfort of our guests.

      We look into each and every one of these case individually. Our managers will check the entire history of the landlord’s interaction on the service and take appropriate measures based on the regulations daily.ru, up to blocking.
      Prepayment is returned to your balance on daily.ru. This is done for your convenience, as the funds can be as to withdraw back to the card you paid with, or to spend on other bookings.
      We hope to improve our interaction!

More honest opinions from real people about the company Sutochno

  • 5 months ago
    4.3
    Rate your review 0
    0
    0

    overall everything is ok

    I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
Reviews 1 • Complaints 0
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Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
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