We are very sorry to hear that you have encountered a similar situation.
The landlord is obliged to provide the accommodation and conditions specified in the lease in the ad, otherwise it is a gross violation of the service rules.
Our service guarantees consist, first of all, in the full preservation of the The guest’s funds and refund if necessary, as well as the selection of alternative accommodation options, should the need arise.
We endeavor to make everything possible for the comfort of our guests.
We study each such case individually. Our managers will check the entire history of interaction of the landlord on the service and will take appropriate measures based on the rules of daily.ru, up to blocking.
We hope to improve our interactions!
More honest opinions from real people about the company Sutochno
5 months ago
4.3
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0
0
overall everything is ok
I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well.
On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
5 months ago
5
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-1
1
Excellent service daily.ru
In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
5 months ago
5
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-1
1
Sutochno.ru - an excellent service for selecting and booking accommodation
After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling.
О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
87%13% 
87%13% 
Hello! We are very sorry to hear...
Hello!
We are very sorry to hear that you have encountered a similar situation.
The landlord is obliged to provide the accommodation and conditions specified in the lease in the ad, otherwise it is a gross violation of the service rules.
Our service guarantees consist, first of all, in the full preservation of the The guest’s funds and refund if necessary, as well as the selection of alternative accommodation options, should the need arise.
We endeavor to make everything possible for the comfort of our guests.
We study each such case individually. Our managers will check the entire history of interaction of the landlord on the service and will take appropriate measures based on the rules of daily.ru, up to blocking.
We hope to improve our interactions!