Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 63900
Sutochno
Total reviews 397
7 complaints
4.4
Confirmed company
sutochno.com
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  • Company Review Sutochno
    • Year of use: 2023
    2
    Feedback approved for publication Rate your review 0
    0
    Service
    20%
    Personnel
    100%
    Quality
    20%
    Cost
    20%

    Controversial situation

    We booked accommodation, as a result we moved in, but after 24 hours due to power cuts, every five minutes, there were problems with the gas heater. We had to urgently look for another accommodation. But here is the return of money, here daily ryu refused to return the amount that I transferred as a prepayment.

    Positive
    • Fast
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    • It is impossible to return the prepayment
    1 answer
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    I don't recommend it
    • SUTOČNO.RU Svetlana Shornikova 23 August 2023 at 10:01
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      0

      Hello!
      We are very sorry to hear that you have encountered such a situation.
      We would like to note that in fact, when canceling a reservation, a fee may be deducted. compensation set at the time of booking by the landlord in the house rules. The exact amount of compensation is calculated separately for each reservation. It is possible to read the cancellation conditions in the payment window, even before the payment is made.
      You can also read the rules for guests read here: https://sutochno.ru/help/gosti.
      As we are committed to the principle of loyalty, we have refunded your prepayment.
      We look forward to to improve our interaction!

      Answer

More honest opinions from real people about the company Sutochno

  • 5 months ago
    4.3
    Rate your review 0
    0
    0

    overall everything is ok

    I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
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Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
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