More honest opinions from real people about the company Sutochno
Company review statistics for Sutochno409 reviews
87%13% 
87%13% Service
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Hello! We are very sorry that you...
Hello!
We are very sorry that you are facing a situation like this.
Unfortunately, it is impossible to foresee extraordinary circumstances that may arise during the booking process.
Our specialists carefully monitor every cancellation, we will pass this landlord to our managers, they will carefully study everything and take appropriate measures.
According to the rules of our service, after canceling your reservation you will receive The amount of the prepayment was refunded and an alternative selection of housing options was offered.
In addition, we would like to note that refunds for The balance is made for the guests’ convenience. We give guests the opportunity to decide for themselves what they want to do: leave the deposited amount on the balance for future bookings or withdraw it back to the card from which it was deposited.
The guest can withdraw money from the personal cabinet You can do it on your own in two clicks: a special button in your personal cabinet is provided for this purpose.
The specialists of our support service work daily and around the clock. The speed of their response depends solely on the number of guest requests, as each application is processed in the order of of the support service.
In each situation encountered by our guests and partners, we try to find an individual approach and help everyone.
Unfortunately, not everything can be foreseen. No one is immune to emergencies. The guarantees of our service are, first of all