Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 59962
Sutochno
Total reviews 397
7 complaints
4.4
Confirmed company
sutochno.com
Go to the website
  • Share
Registration
  • Company Review Sutochno
    • Year of use: 2023
    3.3
    Feedback approved for publication Rate your review 0
    0
    Service
    60%
    Personnel
    80%
    Quality
    40%
    Cost
    80%

    Irresponsibility

    Reservation No. 19845137 (Instant Booking)
    15-17.04.2023

    1. Inaccurate information about the facilities
    2. Prepayment can be made by card, but the second Part of the payment is only in cash or on a personal card. Which is very inconvenient and unsafe.
    3. the reservation can be canceled at any time. Even if you have deposited bail. And even if you have already arrived at the address.
    4. Support service does not solve the problem or does it so long that the service becomes irrelevant. But the cabin is taken quickly and listened to attentively. )
    5. There is no responsibility neither the service itself, nor the owners of the accommodation. For the cancellation of the reservation except that they accrue 300 bonuses, which can be spent within a certain number of days to rent another similar apartment on this service.
    6. Money After cancelling the reservation is not automatically returned to the card, you must do a series of manipulations in your personal cabinet and 4 times to confirm that you really want your money back. As a result, the money is returned within a few minutes.

    1 answer
    Reply to a review
    I don't recommend it
    • SUTOČNO.RU Denis Postyshev 18 April 2023 at 11:40
      Rate your response 0
      0
      0

      Hello!

      We are very sorry that you are facing a situation like this.
      Unfortunately, it is impossible to foresee extraordinary circumstances that may arise during the booking process.
      Our specialists carefully monitor every cancellation, we will pass this landlord to our managers, they will carefully study everything and take appropriate measures.

      According to the rules of our service, after canceling your reservation you will receive The amount of the prepayment was refunded and an alternative selection of housing options was offered.
      In addition, we would like to note that refunds for The balance is made for the guests’ convenience. We give guests the opportunity to decide for themselves what they want to do: leave the deposited amount on the balance for future bookings or withdraw it back to the card from which it was deposited.
      The guest can withdraw money from the personal cabinet You can do it on your own in two clicks: a special button in your personal cabinet is provided for this purpose.

      The specialists of our support service work daily and around the clock. The speed of their response depends solely on the number of guest requests, as each application is processed in the order of of the support service.

      In each situation encountered by our guests and partners, we try to find an individual approach and help everyone.
      Unfortunately, not everything can be foreseen. No one is immune to emergencies. The guarantees of our service are, first of all

      Answer

More honest opinions from real people about the company Sutochno

  • 5 months ago
    4.3
    Rate your review 0
    0
    0

    overall everything is ok

    I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
Registration
Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
All ratings
revieweek.com is a major information service of reviews and feedback on featured companies. Post complaints, feedback and reviews. This is invaluable!
Community
About us
For companies
ru Russian
kk Kazakh
fr French
de German
es Spanish
pl Polish
id Indonesian
fi Finnish
© Copyright 2015—2024 «Revieweek™»
Site Map