Great app. Picked up a place in 10 minutes. Answered within 15 minutes. Everything is intuitive.
Of the minuses for me personally.
1. wanted to cancel. Reserve (changed the conditions of the trip), called after 22 hours on the multi-line number – no one answered. Wrote a letter to the e-mail address of contacts in the application – answered it with a call the next day at 9.30 a.m.
2. As the operator said on the phone – Prepayment, if you refuse in 7 days or less – no refunds. My personal opinion is that it’s a lot… A day or two – yes, but in 7 days – a lot can happen. Maybe the owner himself will not mind and will meet the customer’s needs.
But this is purely my personal opinion.
But I liked the app. I will continue to use it.
Positive
Excellent application. They award bonuses for trips.
Minuses
Prepayment for less than 7 days is not refundable
More honest opinions from real people about the company Sutochno
1 year ago
4.3
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0
0
overall everything is ok
I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well.
On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
1 year ago
5
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-1
1
Excellent service daily.ru
In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
1 year ago
5
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-1
1
Sutochno.ru - an excellent service for selecting and booking accommodation
After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling.
О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
Great app. Bonuses are awarded for trips
Great app. Picked up a place in 10 minutes. Answered within 15 minutes. Everything is intuitive.
Of the minuses for me personally.
1. wanted to cancel. Reserve (changed the conditions of the trip), called after 22 hours on the multi-line number – no one answered. Wrote a letter to the e-mail address of contacts in the application – answered it with a call the next day at 9.30 a.m.
2. As the operator said on the phone – Prepayment, if you refuse in 7 days or less – no refunds. My personal opinion is that it’s a lot… A day or two – yes, but in 7 days – a lot can happen. Maybe the owner himself will not mind and will meet the customer’s needs.
But this is purely my personal opinion.
But I liked the app. I will continue to use it.