2022
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SUTOČNO.RU Krasnyy Plashchev 5 December 2022 at 07:07Rate your response 0-22
We apologize for the inconvenience.
Please let us know the number of this reservation, thank you!
We really want to help you! -
vera kovalenko Krasnyy Plashchev 6 December 2022 at 14:02Rate your response 000
Hello, did you get your money back?
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Krasniy Plashtev Krasnyy Plashchev 6 December 2022 at 20:20Rate your response 0-44
Hello, Vera. Yes, the money returned after 20 calendar days, but I think this is not allowed such an approach to customers, and this is after 5-7 calls to support, verbal complaint was not taken, although under the terms of the hotel business were supposed to, moreover, I also wanted to be their partner, but no.
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More honest opinions from real people about the company Sutochno
- 5 months ago4.3Rate your review 000
overall everything is ok
I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more - 5 months ago5Rate your review 0-11
Excellent service daily.ru
In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more - 5 months ago5Rate your review 0-11
Sutochno.ru - an excellent service for selecting and booking accommodation
After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
Krasniy Plashtev
1 year
Reviews 1 • Complaints 0
Rating 0
0 advantages and 0 minuses
Company review statistics for Sutochno409 reviews
87%13% 
89%90%89%90%
4.5
87%13% 
Service
Personnel
Quality
Cost
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Sutochno.ru does not refund prepaid reservations! Doesn't help clients!
I made a reservation in this application, then I made an advance payment on the site sudno.ru more than 5000 rubles. The check was sent to my e-mail address. At The next day for family reasons the trip was postponed, I called support, canceled the reservation. I thought the money would come back to the card from which paid, because the service they did not provide. But the money did not come, called tech support, they told me that they put my prepayment for payment, and in Within 2 to 10 banking days, the money would come back. But, that’s where it all started. The money never came back, not on the 10th, 11th or 12th bank day! Calls to support were pointless, claims are not accepted. I do not recommend this site and app, a fraudulent approach. Speaking of rules, by. nim is a simple aggregator like avito and others, which is not responsible for anything, does not help you when you are in this situation. In short, I would I did not call it a service – it is a madhouse and the level of a realtor’s shack. The service is Airbnb, and some others, unfortunately, have left Russia. Here there is such a don’t look for it. As has been written in other evaluations of this network SUTO. RU, the negative of this situation and minus the money. Maybe I missed something, but all in all is clear with this firm.