Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 54323
Sutochno
Total reviews 397
7 complaints
4.4
Confirmed company
sutochno.com
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  • Company Review Sutochno
    • Year of use: 2022
    2.5
    Feedback approved for publication Rate your review 0
    0
    Service
    20%
    Personnel
    80%
    Quality
    20%
    Cost
    80%

    I don't recommend it

    Very disappointed. All the losses are on the traveler. The daily roulette allows the owner to cancel the reservation, crediting the fines to himself. We, travelers, are not compensated with money, I lost my money 8 thousand from a 2-day stay in Ryazan.

    Positive
    • There are no advantages
    Minuses
    • The company is not responsible for canceling the reservation, the traveler remains on the street, and if he is “lucky” he books at exorbitant prices
    1 answer
    Reply to a review
    I don't recommend it
    • SUTOČNO.RU Yelena Galayan 10 November 2022 at 09:58
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      0

      Thank you for your feedback!
      We apologize on behalf of the service.
      All information on the interaction of the homeowner with our service is retained, our managers are actively monitoring it, after which a decision will be made within the framework of our rules on further action in relation to host: a penalty, a sharp downgrade that makes the object less visible to other guests.
      We passed this situation on to our specialists, the refund has been processed. The time of receipt of funds varies from 2 to 10 working days. Also as a refund have credited you with bonuses that can be spent on your next bookings.

      Answer

More honest opinions from real people about the company Sutochno

  • 5 months ago
    4.3
    Rate your review 0
    0
    0

    overall everything is ok

    I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
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Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
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