• Company Review Sutochno
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    20%
    Personnel
    20%
    Quality
    20%
    Cost
    20%

    How clients are scammed

    Hello. I have already contacted you, but I have not heard back from you. The essence of the question:
    Through your agency booked an apartment in the city of Kemerovo. I made an advance payment. You can see the check.
    A few hours before moving in, I called the contact person who was supposed to provide the housing.
    The woman who answered me explained that she could not provide me with the apartment I had chosen. At the same time she did not provide possible alternatives options.
    In the end, when I arrived in the city of Kemerovo, I was simply “screwed”.
    Accordingly, the return of the prepayment, not to mention apologies and explanations, was out of the question.
    Dear administrators! If you keep working like this, you stand a chance of losing potential customers. And the most The main thing is to lose the image and notion of a “reliable” service provider.
    From the legal point of view, the rules of service provision are grossly violated, violated consumer rights.
    Cashier’s check. Arrival
    1. Deposit of prepayment. Reservation #14716691
    1 x 342.00 342.00
    Service Prepayment 100%.
    – –

    TOTAL: 342.00
    Total without VAT: 342.00
    In cash: 0
    Cashless: 342.00
    Advance payment: 0
    On credit: 0
    Exchange: 0
    Check check
    User Limited Liability Company "SUTO"
    INN ***
    Address of payment 127410, Moscow г, Altufievskoe sh, ***
    Place calculations https://*** https://***
    Machine number 3010001

    CNO USN income
    Date of issue FD ***
    FD ***
    Change 28
    Check number for

    Minuses
    • Unfair attitude
    • SUTOČNO.RU Yelena Grib 26 October 2022 at 14:00
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      Good afternoon!

      We are very sorry to hear about your difficulties. We saw that your situation has already been handled by our Specialist: the booking was cancelled with a full refund of the prepayment. The money has been processed for withdrawal from the resource.
      We would be grateful if you reflect it in your review. Owner information is recorded in our programs and will not be ignored.
      If you still have any questions, you can email us at [email protected].

      Sincerely, suto.ru!

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Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
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