Hello. I have already contacted you, but I have not heard back from you. The essence of the question:
Through your agency booked an apartment in the city of Kemerovo. I made an advance payment. You can see the check.
A few hours before moving in, I called the contact person who was supposed to provide the housing.
The woman who answered me explained that she could not provide me with the apartment I had chosen. At the same time she did not provide possible alternatives options.
In the end, when I arrived in the city of Kemerovo, I was simply “screwed”.
Accordingly, the return of the prepayment, not to mention apologies and explanations, was out of the question.
Dear administrators! If you keep working like this, you stand a chance of losing potential customers. And the most The main thing is to lose the image and notion of a “reliable” service provider.
From the legal point of view, the rules of service provision are grossly violated, violated consumer rights.
Cashier’s check. Arrival
1. Deposit of prepayment. Reservation #14716691
1 x 342.00 342.00
Service Prepayment 100%.
– –
TOTAL: 342.00
Total without VAT: 342.00
In cash: 0
Cashless: 342.00
Advance payment: 0
On credit: 0
Exchange: 0
Check check
User Limited Liability Company "SUTO"
INN ***
Address of payment 127410, Moscow г, Altufievskoe sh, ***
Place calculations https://*** https://***
Machine number 3010001
CNO USN income
Date of issue FD ***
FD ***
Change 28
Check number for
Minuses
Unfair attitude
SUTOČNO.RU
Yelena Grib
26 October 2022 at 14:00
Rate your response0
0
0
Good afternoon!
We are very sorry to hear about your difficulties. We saw that your situation has already been handled by our Specialist: the booking was cancelled with a full refund of the prepayment. The money has been processed for withdrawal from the resource.
We would be grateful if you reflect it in your review. Owner information is recorded in our programs and will not be ignored.
If you still have any questions, you can email us at [email protected].
Sincerely, suto.ru!
More honest opinions from real people about the company Sutochno
5 months ago
4.3
Rate your review0
0
0
overall everything is ok
I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well.
On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
5 months ago
5
Rate your review0
-1
1
Excellent service daily.ru
In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
5 months ago
5
Rate your review0
-1
1
Sutochno.ru - an excellent service for selecting and booking accommodation
After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling.
О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
How clients are scammed
Hello. I have already contacted you, but I have not heard back from you. The essence of the question:
Through your agency booked an apartment in the city of Kemerovo. I made an advance payment. You can see the check.
A few hours before moving in, I called the contact person who was supposed to provide the housing.
The woman who answered me explained that she could not provide me with the apartment I had chosen. At the same time she did not provide possible alternatives options.
In the end, when I arrived in the city of Kemerovo, I was simply “screwed”.
Accordingly, the return of the prepayment, not to mention apologies and explanations, was out of the question.
Dear administrators! If you keep working like this, you stand a chance of losing potential customers. And the most The main thing is to lose the image and notion of a “reliable” service provider.
From the legal point of view, the rules of service provision are grossly violated, violated consumer rights.
Cashier’s check. Arrival
1. Deposit of prepayment. Reservation #14716691
1 x 342.00 342.00
Service Prepayment 100%.
– –
TOTAL: 342.00
Total without VAT: 342.00
In cash: 0
Cashless: 342.00
Advance payment: 0
On credit: 0
Exchange: 0
Check check
User Limited Liability Company "SUTO"
INN ***
Address of payment 127410, Moscow г, Altufievskoe sh, ***
Place calculations https://*** https://***
Machine number 3010001
CNO USN income
Date of issue FD ***
FD ***
Change 28
Check number for