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SUTOČNO.RU minii2100 26 October 2022 at 15:17Rate your response 000
Good afternoon!
Thank you for sharing the whole situation, it is very important to us! We completely understand your feelings. To help us understand the situation in more detail, please send an email to [email protected] with your booking number and a description of the situation. Thank you in advance for your reply!
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minii2100 minii2100 26 October 2022 at 17:27Rate your response 000
I communicated with your employees on this issue 4 times. If you think that there is some mistake here, that it shouldn’t be like this – please contact your hotline – they will explain to you the policy of sudnoot.ru. Personally, I do not want to communicate with a dishonest and hypocritical company anymore. Of course, you are like this only when I have problems. When I don’t have any, you are white and fluffy.
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SUTOČNO.RU minii2100 28 October 2022 at 16:52Rate your response 000
Thank you for your response!
We understand how you feel right now, but we would really like to understand the situation and try to help you.
And without a reservation number, unfortunately, we can’t do that.Feedback would be very much appreciated!
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minii2100 minii2100 28 October 2022 at 18:11Rate your response 000
Reservation # 16344951. There is already a description of the situation here. If you want to understand something, there is enough information: you can also find your employees who communicated, and a record of conversations, if you want details.
Now I think there are 4 ways things can go:
1) you mimic the activity, decide You won’t do anything. Accuse me (of anything), or say that you can do nothing "t; as described in the "covenant" as I wrote above
2) just disappear.
3) Promise me a discount on my next booking, which is of no use to me, while thinking that "send me to at the meeting"
4) return some of the money to resolve this situation nicely with a public complaint, while doing nothing if the complaint is private
Let’s Let’s give it a try. -
SUTOČNO.RU minii2100 2 November 2022 at 17:19Rate your response 000
Good afternoon!
Regarding your situation, we inform you that the reservation is cancelled and the refund of the prepayment is carried out, taking into account the data that were sounded by you in the dialogue with a staff member. Detailed information on the amounts was given by specialist 02.11.2022 during a telephone conversation. If you have any questions or anything else we can help you with, please email us at [email protected].
Sincerely, suto.ru!
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minii2100 minii2100 3 November 2022 at 12:03Rate your response 000
Didn’t expect it. Actually refunded half of the reservation fee (the reservation fee was about 18% of the total rent), but That’s even more than the compensation I asked the landlady for.
The conclusion I draw: it is possible to get compensation from daily.ru if you take out a dispute to a public platform. In private communication I was not able to do so. However, keep in mind that under the "User Agreement" per diem.ru neither for that he is not responsible, and a refund of a portion of the money paid is not really in accordance with this agreement. And the problem is this: you can’t count on some kind of support from suto.ru as soon as you check in. As I wrote above, I will avoid this service to the last, until the competition does not make him to change his approach to tenant protection.
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Sutochno.ru officially does not guarantee anything. What is written on the site is not true (confirmed to me personally)
October 2022, renting an apartment in Adler for a week (about 9 thousand rubles per day, i.e. not cheap). The landlord is designated as The apartment looks very good.
The apartment looks very good.
Most of the time interruptions with hot water (disappears after a minute of using the shower). The landlady promised to fix it on the second day, in fact she fixed it at the end of the lease. Pay compensation (offered her 5% of the amount) refused.
I turned to sudno.ru, because in the section "What are the guarantees of sudno.ru?
Said:
1. We will make sure that the conditions of your reservation have been met:- the host will provide you with the exact accommodation that you have chosen;
…
3. You will receive round-the-clock support from Daily.ru. If you and your landlord have a dispute, you can always ask us for help.
However, it was explained to me:
1) compensation they will not give and will not deal with the owner
2) the content of the section "What are the warranties of sudo.ru? The fact of the matter is that you have to look at the Terms of Use. In its section 5 it states that sutokov.ru does not respond, strange as it may seem, for anything at all, including:
– The geographic location of the dwelling
– availability of specified amenities
– realistic terms of lease
– working ability services daily.ru
– Resolution of disputes with the landlord, starting from the moment of moving into the apartment
This is my first real experience of using