Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 50358
Sutochno
Total reviews 397
7 complaints
4.4
Confirmed company
sutochno.com
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  • Company Review Sutochno
    • Year of use: 2022
    2
    Rate your review 0
    0
    Service
    20%
    Personnel
    20%
    Quality
    20%
    Cost
    100%

    They did not provide the service and do not return the money

    On 22.06.2022 I booked an apartment offered by the site. The money (prepayment) was withdrawn immediately, issued a reservation, and a few hours later withdrew the reservation, and the prepayment was transferred to my personal account and have not returned until now. Calls (88005552608 and 84996539926) and emails to [email protected] are not answered. Reservation 13634587, the object 879021, account 32048321, Feodosia, Zemskaya street 5. The amount of prepayment, which is not returned 11137.5 rubles.

    Positive
    • No
    Minuses
    • the service was not provided, the money is not returned.
    2 response time
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    I don't recommend it
    • SUTOČNO.RU Vasiliy Fëdorov 26 October 2022 at 14:50
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      Good afternoon!

      We apologize that you have encountered difficulties. Refunds are made initially to the user’s profile. To withdraw it you need to make an application. As far as we can see, at the moment the situation is solved and the withdrawal is performed. If we can help in any way, write to us at [email protected].

      Sincerely, suto.ru!

      Answer
    • Ilyya Tommy Vasiliy Fëdorov 3 December 2022 at 11:01
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      0

      The same situation, the reservation was canceled after an hour, the money has not been returned, 10 days have passed since the withdrawal of money. Scammers!

      Answer

More honest opinions from real people about the company Sutochno

  • 5 months ago
    4.3
    Rate your review 0
    0
    0

    overall everything is ok

    I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
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Reviews 1 • Complaints 0
Rating 0
0 advantages and 0 minuses
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
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