• Company Review Sutochno
    1.3
    Rate your review 1
    1
    Service
    20%
    Personnel
    40%
    Quality
    20%
    Cost
    20%

    Disgusting work of the company

    For many years we have been trying to rent a place through Suto.ru. Advertising the company’s guarantee of settlement does not correspond to reality! There are a lot of minuses. The landlord can at any time, at least 5 minutes before moving in, refuse to move into the apartment on any given pretext, at best The person who wants to move in is left on the street without a place to live. A call to the landlord doesn’t solve anything. If through If the landlord himself refused to move in, the tenant will get a refund for the money he paid for the reservation. If the landlord did not cancel through the website, then from The tenant who wants to rent an apartment will not get his money back either. If the landlord refuses, the maximum that the site offers is free housing in any area for the current (expensive) price. And they always make a profit: either from the tenant, or from the fine from the landlord. The tenant is not charged anything from this fine. As a result, the landlord is always in profit and the tenants are always on the losing end of the all indicators. Checking in an apartment through suto.ru is a pure lottery, very often a losing one!

    Positive
    • Selecting options
    Minuses
    • But there are a lot of them here. The landlord can at any time, even 5 minutes before check-in, refuse to move into the apartment for any given pretext, at best offering another option at the other end of the city, while those who want to move in remain on the street without housing. A call to the emergency service doesn't solve anything. If the landlord himself refuses to check in through the website, the tenant will be refunded the money paid for the reservation. If the landlord did not refuse through the website, then the money deposited will not be returned to those wishing to rent an apartment. If the landlord refuses, the maximum that Daily Ru does is offer available housing in any area from the website for the current (expensive) price. And Daily Ru always ends up in profit: either from the tenant, or from a fine from the landlord. The tenant is not charged anything from this fine. As a result, Daily is always in profit, and renters are always losing by all indicators.
    • SUTOČNO.RU Puteshestvenniki 26 October 2022 at 15:04
      Rate your response 0
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      Good afternoon!

      We are sorry that you are in a difficult situation. We have created the rules so that they act as a motivation for guests, and for landlords to comply with all the terms of our service. In case the landlord violates the rules, he or she will be sanctioned with further tracking of the cooperation. And in order for us to investigate and provide quality assistance with what happened, we need to know your reservations. Thank you in advance for your answer!

      Sincerely, suto.ru!

More honest opinions from real people about the company Sutochno

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    4.3
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    0
    0

    overall everything is ok

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  • 5 months ago
    5
    Rate your review 0
    -1
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    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
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