There are no perfect products for everyone

I’ve been working as a developer of chatbots on the Sailbotom platform for more than 2 years, I know a lot, if not everything. I’ll tell you right away – it’s not far from perfect service, but by the combination of the most important parameters for me, I have not seen a better solution for creating chatbots on the market.
These parameters include: billing and cost, functionality, designer visualization and structure, documentation, technical support, integration with the outside world.
О cons and disadvantages.
– Already much less than before, but there are still delays on timer transitions during "rush hours" when it begins to webinar time. I would recommend that the developers somehow separate the distribution bots and individual bots. Apparently it’s complicated, but it’s really creates a big inconvenience.
– It is difficult to reach programmers directly, not technical support managers. The latter answer rather promptly and try to help. But if the problem is implicit, as I had several times, it was difficult to identify, and it was at the level of the seilbot, and the not at the level of the bot’s scheme, then you have to try to convey it. However, it can still be solved if you show polite persistence. Especially in chat The owner of the service is always present and often answers himself and responds quickly.
– It is quite difficult to understand the constructor for a beginner, because The functionality is very large and the eyes just run wild. And the second reason – after all, this is not a no-code, but a low-code platform, and here, even if only a little, you need to