The check revealed that you have another active trading account. Proof of this are the documents provided for verification – they are identical on the two accounts.
We understand that this situation caused unpleasant emotions. If you do not agree with the blocking, you can appeal the decision by contacting an independent claims department. To do this, send a letter to [email protected]. In the letter specify the account number on the platform and detail all the information about the situation.The answer from this department will be the official and final answer of the company.
Regards, Olymp Trade Quality Control Service.
Prohodimec
Olymp Trade
4 September 2019 at 22:53
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Um, why don’t you have any protection against re-registering accounts or using the same information on different accounts. If there was an attempt to create two accounts by one person, then most likely you leaked personal information, and this is a criminal case guys. And another amazing coincidence when you decided to withdraw money and then blocked. Well done, they came up with a good scheme, it is almost impossible to find a clue)). I wonder why you were blocked in Russia. Probably do not want their population to worship, these scoundrels!
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Sasha, hello! The check revealed that you...
Sasha, hello!
The check revealed that you have another active trading account. Proof of this are the documents provided for verification – they are identical on the two accounts.
We understand that this situation caused unpleasant emotions. If you do not agree with the blocking, you can appeal the decision by contacting an independent claims department. To do this, send a letter to [email protected]. In the letter specify the account number on the platform and detail all the information about the situation.The answer from this department will be the official and final answer of the company.
Regards, Olymp Trade Quality Control Service.