Thank you very much for writing to us! We are very sorry that the inspection was delayed, because we did not want to cause you unpleasant emotions, our goal is satisfied traders.
Inspections are a normal part of the work of any organization, especially those related to financial transactions. The platform is strictly monitored by the regulator, so we take care of the safety and transparency of all activities on the platform.
We have thoroughly checked all the information on your application. After you provided us with your phone number on March 19, a specialist of the financial monitoring service tried to contact you for two days. As far as we can see, you were able to speak with him yesterday. In order to complete the verification, you have been requested to make a video recording of transactions – this is necessary for us to make sure that trading is taking place without violations.
The company always withdraws traders’ earnings. If you have any questions about the verification process or need help, please do not hesitate to contact us! We will be waiting for your feedback and hope that the verification of your account will be completed very soon.
Regards, Olymp Trade Quality Assurance Service.
Saša Gasanov
Olymp Trade
28 March 2019 at 16:08
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You took out for me 1,300 rubles, which I bet on February 15, and a couple of days later blocked the account with the notation “several active unblocked accounts”.
This is a blatant lie! I have 1 account on your platform, I only uploaded my documents to your platform. You did not withdraw my money for a month and a half, the account has accumulated an amount of 65,000 rubles and now you decided to just block it.
No evidence that I allegedly have two accounts on your platform you have not provided. I conclude that it either does not exist, or you have created it yourself because my documents you had after I successfully passed the verification of identity.
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Hello, Sasha! Thank you very much for...
Hello, Sasha!
Thank you very much for writing to us! We are very sorry that the inspection was delayed, because we did not want to cause you unpleasant emotions, our goal is satisfied traders.
Inspections are a normal part of the work of any organization, especially those related to financial transactions. The platform is strictly monitored by the regulator, so we take care of the safety and transparency of all activities on the platform.
We have thoroughly checked all the information on your application. After you provided us with your phone number on March 19, a specialist of the financial monitoring service tried to contact you for two days. As far as we can see, you were able to speak with him yesterday. In order to complete the verification, you have been requested to make a video recording of transactions – this is necessary for us to make sure that trading is taking place without violations.
The company always withdraws traders’ earnings. If you have any questions about the verification process or need help, please do not hesitate to contact us! We will be waiting for your feedback and hope that the verification of your account will be completed very soon.
Regards, Olymp Trade Quality Assurance Service.