Thank you for writing about the situation! We deeply apologize for the misunderstanding that occurred when communicating with a support staff member. The company has taken the necessary measures to prevent this from happening again, because Olymp Trade is committed to the highest quality of customer service.
strives for the highest quality of customer service.
We are happy to communicate with our traders not only in the platform’s official communities and online chat, but also on any resources convenient for users. Communication with traders is handled by a company representative, whom you can always contact to resolve any issue.
As for the verification of your account, we hasten to rejoice: the additional verification by the financial monitoring service was completed on 07.03.2019, and the funds for withdrawal have already been accepted for processing. The withdrawal will arrive to your e-wallet within a few days. The letter about the end of the verification was sent to the e-mail, linked to the account.
Thank you for drawing our attention to the incident, thus helping us to become better. We wish you new success with trading!
Sincerely, Olymp Trade Quality Assurance Service.
More honest opinions from real people about the company Olymp Trade
Nawaf A.1 year ago
4.3
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0
0
My withdrawal xp
My one year experience with olymptrade was enough to create the opinion about trading conditions they offered. The important benefit for me was very fast withdrawal, though the methods, such as digital wallets and crypto options, aren`t that reliable, as traditional banking. This is maybe covered by... Read more
Hetan Dhar2 years ago
4.8
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0
0
A comprehensive outlook
Careful attitude to trade is the calling card of this broker. I was hesitating a bit before joining them, like I couldn't just blindly trust the first company I encountered, however, as it turned out this is a time-proven trading platform that even celebrates an anniversary this year. I am satisfied... Read more
Alberto Fernandez2 years ago
4.8
Rate your review1
+1
0
Platform
Despite that I can't be called a veteran of trading on this platform, I can still share some trading experience.
I like how smoothly this platform works. It's really nice to see.
And of course I'm happy with trading conditions that this broker offers me as a client
Good afternoon! Thank you for writing about...
Good afternoon!
Thank you for writing about the situation! We deeply apologize for the misunderstanding that occurred when communicating with a support staff member. The company has taken the necessary measures to prevent this from happening again, because Olymp Trade is committed to the highest quality of customer service.
strives for the highest quality of customer service.
We are happy to communicate with our traders not only in the platform’s official communities and online chat, but also on any resources convenient for users. Communication with traders is handled by a company representative, whom you can always contact to resolve any issue.
As for the verification of your account, we hasten to rejoice: the additional verification by the financial monitoring service was completed on 07.03.2019, and the funds for withdrawal have already been accepted for processing. The withdrawal will arrive to your e-wallet within a few days. The letter about the end of the verification was sent to the e-mail, linked to the account.
Thank you for drawing our attention to the incident, thus helping us to become better. We wish you new success with trading!
Sincerely, Olymp Trade Quality Assurance Service.