Here I wrote to their support service.They did not respond.Below is the text and screenshots.
Hello. I have such a problem. I compared the losing trade with the quotes. Everything converges. Time, opening price and closing price. Everything is correct. But when I went to the quotes from my friend’s account, they were different. So it means that his and my charts at the same time were different and on my account chart at that time specifically adjusted for loss.And several transactions are completely different quotes.Here is one of them.Transaction ID 624572539 .It was opened on 25.10.2018 at 21:09:36.438 on quote 1.13575.My comrade at the same time quote shows 1.1364 .The transaction was not correct and I demand a refund.I attach screenshots of quotes from my account under numbers 1A and screenshots from my friend’s account at the same time under numbers 1B.The required time and quote are underlined in green.I also attach a screenshot of the transaction itself under number 3.I await your response.
Olymp Trade
Yevgeniy Novikov
6 December 2018 at 16:34
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Eugene, we see that for some reason your message was not delivered to the support service, please clarify, you used a mobile device or PC?
Regarding your question, we sent the data to the specialists for checking, we will write to you as soon as we receive an answer!
Regards, Olymp Trade Quality Control service.
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Here I wrote to their support service.They...
Here I wrote to their support service.They did not respond.Below is the text and screenshots.
Hello. I have such a problem. I compared the losing trade with the quotes. Everything converges. Time, opening price and closing price. Everything is correct. But when I went to the quotes from my friend’s account, they were different. So it means that his and my charts at the same time were different and on my account chart at that time specifically adjusted for loss.And several transactions are completely different quotes.Here is one of them.Transaction ID 624572539 .It was opened on 25.10.2018 at 21:09:36.438 on quote 1.13575.My comrade at the same time quote shows 1.1364 .The transaction was not correct and I demand a refund.I attach screenshots of quotes from my account under numbers 1A and screenshots from my friend’s account at the same time under numbers 1B.The required time and quote are underlined in green.I also attach a screenshot of the transaction itself under number 3.I await your response.