Again I wait, there is no result or promised response. On March 12, I write to support again, asking what happened to my account and where the money is.
The answer is the following: «I apologize. I have referred the issue to our technical department, as soon as we have resolved it, you will be notified by email. We are We will try to resolve the issue within 24 hours.»
Time goes by — no result. Again I write to support on March 16 and get the answer: «The answer will come in Monday. Your account was being verified.»
Finally came the long-awaited Monday, March 19, nothing came in the mail, I wrote to support.
From They receive a reply: «As part of the Fin.monitoring check, we need to talk to you on the phone about your trade.
Please provide your phone number.»
I wrote the number and the reply followed: «I will pass your request to the financial department to clarify the information, please wait, I was told that I would get an answer within a day by mail or call.
I complained, but there was no effect, and the answer was, «You will be contacted as soon as possible. Expect, please call.»