On February 18 I received a letter by mail with the following content: «Dear Client!
We inform you that at the moment your trading account #32435377 is under additional review by the Financial Monitoring Department.
The fact is that the Company has a risk management system in place, and we We comply with the strict requirements of our regulator. All rules are aimed at combating money laundering and fraud. We always try to do our best to secure the accounts of our traders.
As a rule, the maximum term of this procedure does not exceed 10 working days.
If you followed all the rules If there is a request, your payment will be made after the end of the verification process.
By We will contact you by phone or e-mail with the results of the check.
Thank you for your understanding!
If you have any questions, please, contact the 24-hour customer support line at 8(800)555-45-62 or via online chat on the platform.
Department of Financial monitoring.»
That’s the news, again retard the output by the appointment of check. I turn to support, saying so and so what’s the matter, they say the standard don’t worry about the procedure.
They say it started on February 18 and will be completed by March 5 inclusive. We continue to wait for the conclusion…
The deadline has already passed, I turn to again in support on March 7, when I will get my money. They say the following: «At this time, verification is still ongoing. Please expect to hear about