On February 18 the following letter comes...

On February 18 the following letter comes to the mail: “Dear Client!
We would like to inform you that at the moment your trading account №32435377 is under additional check in the Financial Monitoring Department.
The fact is that the Company has a risk management system and we fulfill strict requirements of our regulator. All rules are aimed at combating money laundering and fraudsters. We always try to make our traders’ accounts as safe as possible.
As a rule, the maximum term of this procedure does not exceed 10 working days.
If you have complied with all the rules of trading on the Platform, you have nothing to fear, and your payment, if there is a request, will be made after the end of the verification.
We will contact you by phone or e-mail after the results of the verification.
Thank you for your understanding!
If you have any questions, please contact our 24/7 customer support team at 8(800)555-45-62 or via online chat on the platform.
Financial Monitoring Department”

This is the news, again they slow down the output by assigning a check. I contact support, so and so what’s the matter, they say standard procedure do not worry.
They say it started on February 18 and will be completed by March 5 inclusive. We continue to wait for the conclusion…
The term has already passed, I contact support again on March 7, when will I get my money. They say the following: “At the moment the verification is still ongoing. Please wait, please, about the results of the check you will receive a letter.”
When I ask why the check lasts longer than the stated 10 working days, I get the following answer: “10 working days is an average check period, it can be extended by the Department staff if necessary.”
It follows from the answer that your money may be frozen for an indefinite period of time.