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2.3
  • Company Review Musement
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    Cost
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    "Full-day tour to the highlights of Phuket City and its surroundings"

    To start with, the driver came 15 minutes late. He had his wife with him and they did their own tour whenever we left the bus with the guide. Neither the tour guide nor we were happy about this, since he repeatedly came late and let us (the paying costumers) wait.
    The tour itself was not as advertised at all.la What was advertised on Musement.com:

    -Discover the most famous beaches in the surroundings of Phuket
    -Explore the city´s highlights such as old Sino-Portuguese buildings
    -Enjoy Phuket’s sunset from a hilltop overlooking the famous Phromthep Cape
    -Experience this tour in a small group of maximum nine people

    what we received:

    – Karon view point
    – Wat chalong
    – Cashew nut factory and shop
    (4233 Chalong, Mueang Phuket District, Phuket 83000)
    – Phuket old town
    – Monkey hill viewpoint
    – Pearl farm and shop

    We did neither see the famous beaches nor the cape promthep, instead we were pushed through shops in order to buy stuff like in a dodgy tuktuk drive.

    After 4 hours we were asked if we wanted to go back to the hotel…after we declined we were brought to a pearl farm/shop to extend the duration to 6 hours. After we complained that the tour is not at all what we paid for, the guide tried to make up for it by driving us to the beach a few kilometers away from our hotel – we declined.
    Having the nerve to sell this as a day trip for over $150 is outrageous and unacceptable.
    Musement has not respondet in any way to complaints.

    Positive
    • variety of events
    Minuses
    • scam

More honest opinions from real people about the company Musement

  • Loic GERONDE 9 months ago
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    A fuir absolument

    I had booked a tour of a historic site in French because I don't speak English, and we had a tour in English with exclusively English-speaking customers..... The only answer we got was audioguides, which we couldn't even take... In the end, according to MUSEMENT, we are the ones responsible for this... Read more
  • Dmitriy 3 years ago
    4.8
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    Most of the reviews about Musement's online...

    Most of the reviews about Musement's online service are positive. We found many comments on the Internet praising the work of the company. Its customers note the convenient site, fast payment procedure, excellent customer service, inexpensive tickets for excursions and museum visits. Negative reviews... Read more
Company review statistics for Musement
2.3
3 reviews
33%67%
Service
40%
Personnel
47%
Quality
47%
Cost
47%
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