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Service
20%
Personnel
20%
Quality
20%
Cost
20%
Scam
One solitary star, and I’d grant it none if that were even an option! What a disgrace this company is, an absolute scam of the highest order! Our voucher, without rhyme or reason, withered into nothingness. I meticulously combed through their FAQs, and what do they recommend? Booking ahead! Yet, lo and behold, that very action triggers the vile activation of our voucher, not on the day of our experience but on the wretched day of booking. And so, in a mere three days, our voucher met its untimely demise.
But this treachery doesn’t stand alone; it thrives in numbers! Countless reviews across the digital realm echo our torment, confirming this is no isolated incident. What’s worse? The sniveling replies from GoCity’s management, pretending to have solved the issue, assuring that bookings wouldn’t trigger the GoCity pass. It’s all a sham, a blatant, premeditated deception!
And as if this weren’t enough to make one’s blood boil, let’s talk about their "customer service." What a jest! Rude, arrogant, and about as helpful as a paper umbrella in a hurricane. Two weeks of infuriating email exchanges finally yield a pitiful 20% refund, barely a fraction of our losses.
This experience, in all its wretchedness, cast a dark shadow over an otherwise splendid holiday. Spare yourself the torment; avoid this pitiful excuse for a company at all costs!
Positive
No positives
Minuses
Whole experiencewas a joke!
More honest opinions from real people about the company Go City
6 months ago
2.3
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0
Alléchant et décevant .jamais plus par leurs soins
Despite QR CODES refusal of the big bus, other excursions 2 accepted and 2 refused.
Complaint to the tour operator who offers them, unreliable and doesn't recognize their shortcomings! They don't know how to make a credit note or a refund!
Bianca12 months ago
5
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0
0
Highly recommend
My favourite pass is the Explorer pass because i've used it around my home city, London, in my own time around work and kids schedules. The app is super easy to use and the variety of attractions let me mix and match what i was doing. eg took the toddler to the hard rock cafe and Westminster Abbey, took... Read more
Dmitriy3 years ago
5
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0
Most customers of the online tour booking...
Most customers of the online tour booking service Go City are satisfied with the services provided to them. In particular, they note the simplicity and ease of use of the site, so you can book a tour without any problems. The users also liked the prices on the site and the opportunity to go on a tour... Read more
Scam
One solitary star, and I’d grant it none if that were even an option! What a disgrace this company is, an absolute scam of the highest order! Our voucher, without rhyme or reason, withered into nothingness. I meticulously combed through their FAQs, and what do they recommend? Booking ahead! Yet, lo and behold, that very action triggers the vile activation of our voucher, not on the day of our experience but on the wretched day of booking. And so, in a mere three days, our voucher met its untimely demise.
But this treachery doesn’t stand alone; it thrives in numbers! Countless reviews across the digital realm echo our torment, confirming this is no isolated incident. What’s worse? The sniveling replies from GoCity’s management, pretending to have solved the issue, assuring that bookings wouldn’t trigger the GoCity pass. It’s all a sham, a blatant, premeditated deception!
And as if this weren’t enough to make one’s blood boil, let’s talk about their "customer service." What a jest! Rude, arrogant, and about as helpful as a paper umbrella in a hurricane. Two weeks of infuriating email exchanges finally yield a pitiful 20% refund, barely a fraction of our losses.
This experience, in all its wretchedness, cast a dark shadow over an otherwise splendid holiday. Spare yourself the torment; avoid this pitiful excuse for a company at all costs!