Dear Lenar Fidailovich, In connection with your...

Dear Lenar Fidailovich,

In connection with your negative feedback about our company in public resources, for an objective description of We are obligated to provide you with our official response that we gave you earlier.

On March 14 at 2:30 p.m. server time, we published important macroeconomic indicators (U.S. consumer price index m/m), due to which there was a sharp change in the price of GBPUSD with the corresponding price gaps (gaps).

On your order #51825964 a Stop Loss was indeed set at 1.2166, however, this price hit in the formed price gap, due to which the execution occurred at the first available price on the market after the gap – 1.2142.

The possibility of such order execution in the fast market ("slippage" not "requotes") is described in detail in clause 3.7 of the Regulations for processing trading of operations, which is part of the Customer Agreement that you accepted when you registered with the company.

Unfortunately, the placement of restrictive orders, such as Stop Loss, can not always really limit losses within a predetermined amount, because market conditions can make it impossible to execute such orders. In addition, trading during the publication of important macroeconomic indicators is associated with The risks arising in this connection, which traders need to take into account. The company explicitly and openly warns its clients about this in