For almost a month I can’t use my wallet. It is blocked, I contacted the support service, I was asked for scans, selfies, and much more, and then they told me to wait and it lasts almost a month. My questions when all the same unblock the purse sent one reply "Sorry for the delay.
We have just requested an update regarding your case.
Unfortunately, we cannot provide you with an exact timeframe yet.
We will reach out to you as quickly as we can.
We appreciate your patience and understanding!
It seems very likely that they are not going to refund my money and are deliberately dragging their feet.
Positive
No
Minuses
block
More honest opinions from real people about the company Freewallet
Anonymous user3 months ago
1
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Freewallet’s verification process feels intentional
It’s hard to believe that Freewallet’s drawn-out verification process isn’t deliberate. The company makes it seem impossible to access your assets, even when users fulfill all requirements.
Allen Doris4 months ago
1
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Years of waiting, still no resolution from Freewallet
Some accounts have been blocked for years, with no signs of resolution. Freewallet, stop making excuses and give back what you’ve taken!
Amin Zuhrah1 year ago
1
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Leave complaints about their wallets! This is a scam!
Friends, be careful with Freewallet! I fell for their brilliant marketing, but it's a scam. It is simply impossible to withdraw funds and support ignores. Write complaints on the App Store so that others don't fall into the trap!
Wallet blocked
For almost a month I can’t use my wallet. It is blocked, I contacted the support service, I was asked for scans, selfies, and much more, and then they told me to wait and it lasts almost a month. My questions when all the same unblock the purse sent one reply "Sorry for the delay.
We have just requested an update regarding your case.
Unfortunately, we cannot provide you with an exact timeframe yet.
We will reach out to you as quickly as we can.
We appreciate your patience and understanding!
It seems very likely that they are not going to refund my money and are deliberately dragging their feet.