exchanger fixedfloat.com skipped, scam at $ 1000

exchanger fixedfloat.com skipped, scam at $ 1000, it says that the exchange was successfully completed, but the money is not sent and refuse to send or return, in a chat with support say that they have appropriated my money on the basis of the rules of use of their exchanger, can only change there if you want them to have your money also appropriated