Fraud with debiting funds.. eLama- I don’t recommend

eLama

Total reviews 11

2 complaints

1.8

Confirmed company

elama.ru

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Company Review eLama

15 August 2023 at 19:34 • Year of use: 2023

1.5

Credible feedback Rate your review 1
0

User-friendly interface
40%
Functionality
40%
Prices
20%
Support Service
20%

Fraud with debiting funds
I found that my account ID: 358601 on your eLama website is being charged even though I have not used any of your services. The amount My top-up amounted to 21,700.00 ₽, the details of the payments are shown above.

My personal account does not show any advertising campaigns or other activity. This looks like an erroneous or unwarranted debit.

I did not purchase any plans, nor did I enable auto recharge. If it was done, it was done by your system without my consent. All advertising accounts show zero balance, and I have not used any features such as "chat or call the line". I also have not used any accounts since starting SWO and have not even logged into the website.

Я please return all funds to my internal balance. If it was a bug in your system, I expect it to be fixed immediately. I’m not even offered to return the money to my card or current account, but just to the balance of your service. I will also be forced to send a statement to the Ministry of Internal Affairs.
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I don't recommend it
- Olyga Nikitina Svyatoslav Gusev 31 August 2023 at 18:51
  
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  Good day, you have been charged a service fee. It is removed if there has been no financial activity in your eLama account for the last 6 days. months. We always send a letter to the post office a few days before the write-off and offer to process a refund, or write to us if you are you plan to run an advertisement in the near future so that the fee is not deducted.
  You can also read about the service fee in the offer you accepted before topping up your eLama account balance.
  
  Please write to our Care Service at [email protected], our colleagues will process the refund.
  
  Answer
- Evgeniy Cukanov Svyatoslav Gusev 15 September 2023 at 19:39
  
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  *** I’ll see you in court. Let’s see how you *** about the service charge and other machinations to steal money from customers.
  
  Answer

More honest opinions from real people about the company eLama

Daniel G. Bradshaw 1 year ago
1
Rate your review 0
0
0
NOT pass
I recently hired an advertising agency, but they were disgusting. They took a long time to credit, didn't answer questions, and didn't get the job done. I had to look for another agency, which turned out to be reliable and professional. I learned a lesson: price does not always reflect quality.
Nicole Burton 1 year ago
1
Rate your review 0
0
0
They are deceiving
Worked with the service for a couple months, the experience is really not a pleasant one
Anonymous user 1 year ago
1
Rate your review 0
0
0
Fraud
Worked on a partner program with this service. I never had any problems at all and occasionally there were long crediting times, but in general the convenience in I've never had any complaints. Brought over 30 clients there and they are churning out a budget every month. There have been support issues. I've... Read more

Svyatoslav Gusev

1 year

Reviews 1 • Complaints 0

Rating 0

0 advantages and 0 minuses

Company review statistics for eLama

1.7

14 reviews

18%82%

User-friendly interface

35%

Functionality

35%

Prices

33%

Support Service

33%

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Fraud with debiting funds

More honest opinions from real people about the company eLama

NOT pass

They are deceiving

Fraud