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Service
20%
Personnel
20%
Quality
20%
Cost
40%
A fuir!
Absolutely avoid! A company that doesn’t care at all about its customers, which responds to emails after a month of waiting. We rented a vehicle at Santiago De Compostel airport, our plane landed at midnight and we rented the vehicle for 12:30 a.m. a bus was to take us to the “Record Go” agency located a few minutes from the airport. However, no bus came to pick us up and yet we were very attentive and the airport was so small that it would have been impossible not to see this shuttle. we then tried to contact "Economy booking" which only responded to us with automatic responses, we had to wait more than a month before having a real response in which this company found any pretext not to intervene in the compensation we received. We found ourselves abandoned with my wife and my 4 month old son. We had to take a taxi (110€) to get to our accommodation and rented another vehicle in the city where we were staying. I travel often and Economy Booking is the worst rental company I have encountered. Customer service is miserable or non-existent.
Minuses
Malhonnête
More honest opinions from real people about the company EconomyBookings
Amir5 months ago
1
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Amir
They work like a Scam. If you flight was delayed, the reservation is canceld and you will pay few hundreds dollars. Stay away
By the way, tere was additional 5 or 6 costumes with the same issues. All of them didn't receive any car but was scamed with hundreds of euros
Janusz Wiśniowski7 months ago
1.8
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Very very bad experience
How in the world do they have such a high rating here?
1. They cooperate with scam rentals like Surprice/Autoone - check out their reviews on Trustpilot.
2. Rented a car at Autoone/Surprice through them and also bought their Full Coverage insurance. When returning the car the rental found a scratch... Read more
Anonymous user12 months ago
1
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The Worst!
Beware if you need a Refund. Lost $500! Lured in by misleading propaganda. Like "cancel anytime before ..." Made 8 bookings, then AFTER the booking they tell you insurance coverage does not apply to US or Canadian Citizens. In requesting a cancellation, they give you credit on a wallet... Read more
A fuir!
Absolutely avoid! A company that doesn’t care at all about its customers, which responds to emails after a month of waiting. We rented a vehicle at Santiago De Compostel airport, our plane landed at midnight and we rented the vehicle for 12:30 a.m. a bus was to take us to the “Record Go” agency located a few minutes from the airport. However, no bus came to pick us up and yet we were very attentive and the airport was so small that it would have been impossible not to see this shuttle. we then tried to contact "Economy booking" which only responded to us with automatic responses, we had to wait more than a month before having a real response in which this company found any pretext not to intervene in the compensation we received. We found ourselves abandoned with my wife and my 4 month old son. We had to take a taxi (110€) to get to our accommodation and rented another vehicle in the city where we were staying. I travel often and Economy Booking is the worst rental company I have encountered. Customer service is miserable or non-existent.