STOLE MY MONEY

We tried to rent a car with Economic Bookings, and we started having problems since the beggining to pay for the renting, for some reason their website was not accepting my card anymore, even when I’ve already rented a car with them and the same card.
We tried to rent a Jeep Compass, they sent me the confirmation, they debited from my account the amount, and finaly the day arrived, traveling to other country, I received the confirmation in the day that I supposed to take the car. I though everything was fine, untill I arrive in the car rental company. The car rental company told me that the Compass was already rented to other person, that they didn’t confirm my rental. I rented the car for 10 days, I was not expecting for that at all. I call Economic Bookings to try to solve my problem, was a satuday, they told me to SEND AN EMAIL TO THEIR SUPPORT, in other country, with hotel reservations, with no way to go to the places that I planned to go and with the car payed. I sent the email, and the answer was that they were going to answer me 5-7 working days. I didn’t want my money back, I want a car. It took me the entire day to find another car, worst one ( Fiat 500L), also smaller and MORE EXPENSIVE. I travelled to other city to have it, I spent the entire day trying to have the cara, as my flight arrived at 10:30 and I got the car at 17:30. Yesterday (after 8 working days) they answered me saying that they are eveluating and it can take up to 28 days. Now they are with my money, I spent more money that I was expecting, I loose 2 days of travel with hotels and everything, as I need to take public transport to go to the rental place in other city to take and return the car, and the are EVALUATING my problem.

UPDATE: TODAY I RECEIVED AN EMAIL SAYING THAT THEY ARE NOT GOING TO REFOUND ME