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Service
20%
Personnel
20%
Quality
20%
Cost
20%
Horrible experience, complete scam
DON’T BOOK THROUGH ECONOMY BOOKINGS! I rented a car with Europcar through Economy Bookings because it was cheaper, and that was a mistake. My connecting flight was delayed, so I arrived at my destination 30 minutes later than expected. I figured that this would not be a problem, but when I got to the Europcar rental pick-up, it was closed. We took a shuttle to our hotel, and came back first thing the next morning to pick-up our car. Europcar said they could not issue us a car until Economy Bookings manually changed the booking to reflect the new pick-up date/time. We called Economy Bookings, and were told that they were unable to change the booking and there was nothing to be done. They said that a refund would be no problem, and we proceeded to find a different rental car and get on with our trip, planning to deal with the refund when we got home. When dealing with the refund a week later, I was told over the phone that it could only be resolved by reaching out to an automated email, which I did, and didn’t hear back from them for over a month, even though it says inquiries should be reviewed in 2-3 business days. We were told that we would not receive a refund because we didn’t purchase/couldn’t show proof of insurance. Not only had we purchased insurance (I have the receipt still in my inbox), but that wasn’t even the problem! We were never even given the opportunity to present insurance, just turned away. I responded that this was a completely incorrect assessment of what happened, and we would like a refund because we were never even given the opportunity to pick up our car. I never heard from them again. Don’t get scammed by booking through this company, you’re better off paying a couple extra dollars and booking somewhere else.
Minuses
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Refund Policy
More honest opinions from real people about the company EconomyBookings
Anonymous user3 months ago
1
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The Worst!
Beware if you need a Refund. Lost $500! Lured in by misleading propaganda. Like "cancel anytime before ..." Made 8 bookings, then AFTER the booking they tell you insurance coverage does not apply to US or Canadian Citizens. In requesting a cancellation, they give you credit on a wallet... Read more
5 months ago
1.3
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A fuir!
Absolutely avoid! A company that doesn't care at all about its customers, which responds to emails after a month of waiting. We rented a vehicle at Santiago De Compostel airport, our plane landed at midnight and we rented the vehicle for 12:30 a.m. a bus was to take us to the “Record Go” agency located... Read more
Jelani8 months ago
1
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Brak informacji o realnych kosztach
The price that is listed on the site when booking a car does not include the cost of insurance. After booking, it turns out that you have to pay more (in my case, for a 4-day rental it was 200 PLN). In the end, it comes out that renting a car costs more than in competing companies.
6%94% 
6%94% 
Horrible experience, complete scam
DON’T BOOK THROUGH ECONOMY BOOKINGS! I rented a car with Europcar through Economy Bookings because it was cheaper, and that was a mistake. My connecting flight was delayed, so I arrived at my destination 30 minutes later than expected. I figured that this would not be a problem, but when I got to the Europcar rental pick-up, it was closed. We took a shuttle to our hotel, and came back first thing the next morning to pick-up our car. Europcar said they could not issue us a car until Economy Bookings manually changed the booking to reflect the new pick-up date/time. We called Economy Bookings, and were told that they were unable to change the booking and there was nothing to be done. They said that a refund would be no problem, and we proceeded to find a different rental car and get on with our trip, planning to deal with the refund when we got home. When dealing with the refund a week later, I was told over the phone that it could only be resolved by reaching out to an automated email, which I did, and didn’t hear back from them for over a month, even though it says inquiries should be reviewed in 2-3 business days. We were told that we would not receive a refund because we didn’t purchase/couldn’t show proof of insurance. Not only had we purchased insurance (I have the receipt still in my inbox), but that wasn’t even the problem! We were never even given the opportunity to present insurance, just turned away. I responded that this was a completely incorrect assessment of what happened, and we would like a refund because we were never even given the opportunity to pick up our car. I never heard from them again. Don’t get scammed by booking through this company, you’re better off paying a couple extra dollars and booking somewhere else.