Horrible experience, complete scam

DON’T BOOK THROUGH ECONOMY BOOKINGS! I rented a car with Europcar through Economy Bookings because it was cheaper, and that was a mistake. My connecting flight was delayed, so I arrived at my destination 30 minutes later than expected. I figured that this would not be a problem, but when I got to the Europcar rental pick-up, it was closed. We took a shuttle to our hotel, and came back first thing the next morning to pick-up our car. Europcar said they could not issue us a car until Economy Bookings manually changed the booking to reflect the new pick-up date/time. We called Economy Bookings, and were told that they were unable to change the booking and there was nothing to be done. They said that a refund would be no problem, and we proceeded to find a different rental car and get on with our trip, planning to deal with the refund when we got home. When dealing with the refund a week later, I was told over the phone that it could only be resolved by reaching out to an automated email, which I did, and didn’t hear back from them for over a month, even though it says inquiries should be reviewed in 2-3 business days. We were told that we would not receive a refund because we didn’t purchase/couldn’t show proof of insurance. Not only had we purchased insurance (I have the receipt still in my inbox), but that wasn’t even the problem! We were never even given the opportunity to present insurance, just turned away. I responded that this was a completely incorrect assessment of what happened, and we would like a refund because we were never even given the opportunity to pick up our car. I never heard from them again. Don’t get scammed by booking through this company, you’re better off paying a couple extra dollars and booking somewhere else.