We took a car through them in Thailand in 2020, with full insurance. The insurance came in handy, we paid our own money in Thailand and did all the paperwork, They promised to return the money, but they did not, and wrote out a voucher, which in the future, as it turned out, can not be spent on a new lease, and Only you can pay a commission, which takes itself a booking, it is in our cases one, two thousand. We decided to give the money back after almost two years, wrote an application for a refund on the voucher, are not returned, details are not the same, although they were issued by the bank, and in the last response, the money was Less, the bank takes a commission it turns out, and so write type hurry up to confirm details, while something is still left to return. Communication by the way happens by mail, and it takes them two weeks to respond. I think this is called fraud. Maybe it’s time to sue you? So my advice is. If you book a car with a local car rental company, and if you book it with a booking agency, don’t get involved with insurance, you won’t get any money from them anyway.