VERY BAD SERVICE BY THE COMPANY!

Hello!

My wife and I do not understand your silence on several letters sent to your customer support center!

You have sent us WITHOUT OUR AGREEMENT and WEDOM in Frankfurt, not in the central office that we asked you for) of your company, but in a completely different The place, which is (look at the city map) – outside the city in some industrial area and we paid only for a cab 30 euros!

…You tricked us and As for the office where we came – it was a company "Hertz" with which we did not conclude ANY agreement on the rental car and which having read YOUR voucher, did not say ONE WORD about the fact that your voucher is NOT WORTH ANYTHING and we have to PAY for the rent of the same the car, the rent of which we have already paid to you on 21.09.21 in the amount of 746.43 euros (including the deductible)

…But even that is not the end of our problems!!!

В Your voucher was defined as Sunday, October 31 until 1 pm, and no one at the office of the company "Hertz"- in the the day we received the car did not say a word to us that the office will be closed on Sunday, October 31!!!

We arrived on Sunday and It was pouring rain and we called everywhere, no one answered us.
We are two pensioners and we each have our own illnesses, we were on the same We were nervous and had a meeting in Wiesbaden with our friends.

Not only are we shocked, but on 4.10.21 the company "Hertz"-NEVER ANYTHING to