We are very sorry for the delay in your booking. Our providers have a grace period of up to 1 hour, after which the reservation will be cancelled. This information was stated in the rental conditions before the booking was completed, and later also on the voucher. You have paid the full amount rent on our website, and we charge a small commission and send the balance to the local agency, but I see in our system that our special service refund was able to return 1,773.84 euros to your card, z This is a very special case. We apologize for the inconvenience. If you have any additional questions, you can email us at [email protected]. Thank you for sharing your experience with us.
Bruno Fernandes
Community Marketing Manager
More honest opinions from real people about the company Discover Cars
Anonymous user2 years ago
1.3
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dépot de garantie non remboursé
i rented a car in august 2023.my security deposit was taken and to this day, two and a half months later, i still haven't been credited.discover cars is not giving me any clear answers!!!!
Aadil Pratap2 years ago
1
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NO CONTRATÉIS CON DISCOVERCARS
Hemos tenido una experiencia nefasta con DISCOVERCARS. Hicimos una reserva en Mayo en DISCOVERCARS para coger coche en Bérgamo y usarlo durante 9 días, para dejarlo en Venecia, del 14 al 23 de Agosto. Nuestra sorpresa fue que al llegar allí no teníamos nuestro coche con Italyrent, que es una de las compañías... Read more
Danil Kolishev3 years ago
1
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Attention !!!!
Avoid !!!
Rental made on their site, deposit paid, rental not honored on arrival.
No possibility of a refund.
Dishonest website and rental agency in Italy " Suprice" " Atone"
Dear Jens, We are very sorry for...
Dear Jens,
We are very sorry for the delay in your booking. Our providers have a grace period of up to 1 hour, after which the reservation will be cancelled. This information was stated in the rental conditions before the booking was completed, and later also on the voucher. You have paid the full amount rent on our website, and we charge a small commission and send the balance to the local agency, but I see in our system that our special service refund was able to return 1,773.84 euros to your card, z This is a very special case. We apologize for the inconvenience. If you have any additional questions, you can email us at [email protected]. Thank you for sharing your experience with us.
Bruno Fernandes
Community Marketing Manager