We are very sorry for this fact when picking up the vehicle. In order for our guarantees to be accepted, the main driver must have a credit card in his name with the deposit limit. This information is on the voucher and is available in the rental conditions before completing the reservation. Our support team works around the clock and speaks your local language. We really want to help you and understand your case better and find a way to compensate you for this fact. We can’t find your reservation by your name. So send us an email to [email protected] and we will help you.
Bruno Fernandes
Community Marketing Manager
More honest opinions from real people about the company Discover Cars
Anonymous user2 years ago
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dépot de garantie non remboursé
i rented a car in august 2023.my security deposit was taken and to this day, two and a half months later, i still haven't been credited.discover cars is not giving me any clear answers!!!!
Aadil Pratap2 years ago
1
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NO CONTRATÉIS CON DISCOVERCARS
Hemos tenido una experiencia nefasta con DISCOVERCARS. Hicimos una reserva en Mayo en DISCOVERCARS para coger coche en Bérgamo y usarlo durante 9 días, para dejarlo en Venecia, del 14 al 23 de Agosto. Nuestra sorpresa fue que al llegar allí no teníamos nuestro coche con Italyrent, que es una de las compañías... Read more
Danil Kolishev3 years ago
1
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Attention !!!!
Avoid !!!
Rental made on their site, deposit paid, rental not honored on arrival.
No possibility of a refund.
Dishonest website and rental agency in Italy " Suprice" " Atone"
Dear Natalyya Kazačenko, We are very sorry...
Dear Natalyya Kazačenko,
We are very sorry for this fact when picking up the vehicle. In order for our guarantees to be accepted, the main driver must have a credit card in his name with the deposit limit. This information is on the voucher and is available in the rental conditions before completing the reservation. Our support team works around the clock and speaks your local language. We really want to help you and understand your case better and find a way to compensate you for this fact. We can’t find your reservation by your name. So send us an email to [email protected] and we will help you.
Bruno Fernandes
Community Marketing Manager