Dear Jens,
We are very sorry for the delay of your reservation. Our providers have a grace period of up to 1 hour, after which the reservation will be cancelled. This information was written in the rental terms and conditions before finalizing the reservation and later on the voucher as well. You paid the full rental amount on our website and we take a small commission and send the balance to the local agency, but I see in our system that our special refund service was able to refund 1773,84 EUR to your card, z This is something very special case. We apologize for the inconvenience and if you have any further questions, you can message us directly at [email protected]. Thank you for sharing your experience with us.
Bruno Fernandes
Community Marketing Manager
More honest opinions from real people about the company Discover Cars
Anonymous user2 years ago
1.3
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dépot de garantie non remboursé
i rented a car in august 2023.my security deposit was taken and to this day, two and a half months later, i still haven't been credited.discover cars is not giving me any clear answers!!!!
Aadil Pratap2 years ago
1
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NO CONTRATÉIS CON DISCOVERCARS
Hemos tenido una experiencia nefasta con DISCOVERCARS. Hicimos una reserva en Mayo en DISCOVERCARS para coger coche en Bérgamo y usarlo durante 9 días, para dejarlo en Venecia, del 14 al 23 de Agosto. Nuestra sorpresa fue que al llegar allí no teníamos nuestro coche con Italyrent, que es una de las compañías... Read more
Danil Kolishev3 years ago
1
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Attention !!!!
Avoid !!!
Rental made on their site, deposit paid, rental not honored on arrival.
No possibility of a refund.
Dishonest website and rental agency in Italy " Suprice" " Atone"
Dear Jens, We are very sorry for...
Dear Jens,
We are very sorry for the delay of your reservation. Our providers have a grace period of up to 1 hour, after which the reservation will be cancelled. This information was written in the rental terms and conditions before finalizing the reservation and later on the voucher as well. You paid the full rental amount on our website and we take a small commission and send the balance to the local agency, but I see in our system that our special refund service was able to refund 1773,84 EUR to your card, z This is something very special case. We apologize for the inconvenience and if you have any further questions, you can message us directly at [email protected]. Thank you for sharing your experience with us.
Bruno Fernandes
Community Marketing Manager