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Hello, thank you for your feedback. We are sorry that the experience on our crypto platform did not meet your standards. Indeed, there are users whose trading experience on our crypto platform did not meet their expectations. However, there are a large number of clients who are happy with our product and service.
As a regulated crypto exchange, we adhere to strict rules and regulations and operate within local and international law. In this regard, we must go through certain procedures to ensure the legality, safety and security of client funds and transactions on our platform. Due to the fact that the account data is constantly being verified, to update the information in the system and You have been asked to provide this information for additional identification.
We want to assure you that we always return funds to our clients. However, in order to make sure that the user deposits and withdraws funds using his personal cryptocurrency wallet and external accounts, you may be asked to confirm their ownership.
Separately, we would like to note that your funds are held in a bank account that is completely segregated from our operating account. Your funds are untouchable to fund any transaction, including leverage operations, on our platform. If you have any questions, please contact us by mail