Hello Ivan, thank you for your review

Hello Ivan, thank you for your review. We are sorry to hear that your experience did not meet your standards. Indeed, there are users whose trading experience on our crypto platform did not meet their expectations. However, there are a large number of customers who are satisfied with our product and service.

We constantly analyze the size of commissions and keep them at an average or minimum level. We would like to note that there are no commissions when depositing via bank transfer or in cryptocurrency. Withdrawal commissions are fixed: 3% + 200 RUB when using MASTERCARD and VISA, 300 RUB when using bank transfer. Therefore, when withdrawing small amounts, the commission may seem significant.

When trading inside the crypto platform, there are indeed commissions, which is typical for most crypto platforms and exchanges, but the information is open and is contained both in the user account and on the official website. At any time you can familiarize yourself with them at the link: https://currency.com/ru/komissii-i-sbory.

As a regulated crypto platform, we adhere to strict rules and regulations and operate within the framework of local and international laws. To ensure that a user makes deposits/withdrawals using his/her personal cryptocurrency wallet, a request may be made to confirm its ownership.

We would like to understand your situation in more detail and would appreciate if you could write to us at [email protected] with your registration email, IDs of the positions you cannot open/close and screenshots/videos – our team will help you in this situation.