Good afternoon, Alexey!
Thank you for your feedback. We are sorry about your experience on our platform. The amount of commission depends on the method of deposit and withdrawal. Also commission may be charged when trading with leverage depending on the instrument. More detailed information can be found at the following link: https://currency.com/ru/komissii-i-sbory (tab "Platform Commission"). Please note that commissions may also be charged by your servicing bank.
Unfortunately, we were unable to find your account on the crypto platform by the name you provided. However, based on the situation you described, we assume that this is a commission for using a guaranteed stop loss. The platform does charge a commission for using this condition. In case of triggering, an additional fee is charged for the service, the amount of which is indicated when you select the service in the platform interface when you initiate a transaction.
Please email us at [email protected] if you have any other comments and suggestions. Our support team always takes into account and submits customer requests for improvements to the platform.
Regards,
Currency.com team.
More honest opinions from real people about the company Currency.com
Anonymous user3 years ago
2.3
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0
0
Divorce
A total scam on the commissions...In one day, the commission for the Laverage increased by 11!!! times ... and nowhere is it written, and the deal is as it was...In chat, they say that everything is dynamic and you have to watch yourself...In short, their goal was to divorce the customer...Too bad, a... Read more
Natali Mosina3 years ago
1.3
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0
0
They wrote off all the money without warning
In short, I bought crypto on that platform at the beginning of 2021. For 150drllars. Since then I didn't use the account, but periodically went there and I was watching how my crypto is doing and how rich I am))
Today I went to look again and see that my account is zeroed out. В Transaction history... Read more
Petr Evseev3 years ago
5
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0
0
From my point of view
Signing up is easy, now I'm practicing on a demo account.
Good afternoon, Alexey! Thank you for your...
Good afternoon, Alexey!
Thank you for your feedback. We are sorry about your experience on our platform. The amount of commission depends on the method of deposit and withdrawal. Also commission may be charged when trading with leverage depending on the instrument. More detailed information can be found at the following link: https://currency.com/ru/komissii-i-sbory (tab "Platform Commission"). Please note that commissions may also be charged by your servicing bank.
Unfortunately, we were unable to find your account on the crypto platform by the name you provided. However, based on the situation you described, we assume that this is a commission for using a guaranteed stop loss. The platform does charge a commission for using this condition. In case of triggering, an additional fee is charged for the service, the amount of which is indicated when you select the service in the platform interface when you initiate a transaction.
Please email us at [email protected] if you have any other comments and suggestions. Our support team always takes into account and submits customer requests for improvements to the platform.
Regards,
Currency.com team.