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Good afternoon, Sergey! We are extremely sorry...
Good afternoon, Sergey!
We are extremely sorry to hear that such a situation happened to you. After your initial inquiry, our security specialists have investigated this situation in detail. We found out that your email address was used for various services, which was the reason for numerous leaks of this email address. Data leakage can occur if weak passwords are used for email services. Also, two-factor authentication was not enabled on your registration email and Currency.com account.
Since we sincerely regret that this situation happened to you and we are a customer-oriented crypto platform, as an exception we have refunded all the fees you paid earlier. To ensure the safety of your data and funds, we strongly recommend you to change passwords on your mail and trading account periodically, use complex and unique passwords, and enable two-factor authentication on your mail and trading account.
In order to deal with this situation properly and find the attackers, we recommend you to apply to law enforcement authorities. For our part, we are ready to provide any assistance and necessary information.
With respect,
Currency.com team.