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Currency.com Sergey 24 March 2021 at 11:37Rate your response 000
Good afternoon, Sergey!
We are extremely sorry to hear that such a situation happened to you. After your initial inquiry, our security specialists have investigated this situation in detail. We found out that your email address was used for various services, which was the reason for numerous leaks of this email address. Data leakage can occur if weak passwords are used for email services. Also, two-factor authentication was not enabled on your registration email and Currency.com account.Since we sincerely regret that this situation happened to you and we are a customer-oriented crypto platform, as an exception we have refunded all the fees you paid earlier. To ensure the safety of your data and funds, we strongly recommend you to change passwords on your mail and trading account periodically, use complex and unique passwords, and enable two-factor authentication on your mail and trading account.
In order to deal with this situation properly and find the attackers, we recommend you to apply to law enforcement authorities. For our part, we are ready to provide any assistance and necessary information.
With respect,
Currency.com team. -
Vyačeslav Sergey 24 March 2021 at 22:33Rate your response 0+10
Hello! I have a question: actually have an account on your site, planned to work the average amount of 10000 to 20000 $ its accounts on the post and yours is kept on 2-factor protection, if there will be hacking and withdrawal of funds to which I have nothing to do, your trading platform will return the stolen funds!
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Currency.com Sergey 31 March 2021 at 10:47Rate your response 0-10
Good day, Vyacheslav! For our part, we are making every effort to ensure that our customers’ data and funds are fully protected. If your account is hacked, we will deal with it and take action on an individual basis. If you have any further questions, please email us at [email protected].
Regards,
Currency.com team.
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From my point of view
Signing up is easy, now I'm practicing on a demo account.
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I was trading on this platform. On...
I was trading on this platform. On 06.03.2021 cybercriminals hacked my email, then they changed my password and got access to my personal account
Then, all my money was transferred to bitcoin and deposited to criminals’ crypto wallet. My verification as a brokerage account owner was not done at any of the stages: neither when I changed my password in my personal account, nor when they stole money from my account. I tried to get the entire amount of money back from them. They returned only 50%. In general it turns out that the thefts from their accounts are periodic – read the reviews on the Internet. Unfortunately, I had already read that when they stole my money. Also it is not quite clear why the company did not take any action after these terrible cases. I even described my situation in the Belarusian online magazine and a whole article about what had happened to me had been published. You can draw your own conclusions!