I also fell for these scam artists Binance! Only with me they were not even ceremonious. I decided to buy cryptocurrency through my bank card, but it didn't happen. The money was withdrawn from the card, but in the office on the website wrote "error" and the money was not returned! In technical support wrote, but no response!
Good day! On your question, tried to contact support ... there was no answer ... their tickets do not work, and they do not answer in chat ... this is really alarming! I personally, after this situation, I have withdrawn all my assets from Binance... It is difficult to trust them if such situations occur, and there is no way to reach out to their support.
Here's a screenshot
Show a screenshot of your card, where you can see that the money was written off. What is your Binance account number?