I opened an order, set a stop loss. The price went in the direction of take profit, and suddenly I was knocked out in the negative above the price of stop loss!!!!!! The difference from the price and the price at which the knocked out 37 points!!!!!!! The time was 10 pm. Support says it’s just a swap that has jumped and plus the ask i bid price is included. In short they make me a moron and say there is not enough reason for a refund. That’s all, so any open order can take you out any amount.
Hello Artem! We would like to point out that your question has already been checked in detail and you have received an official response from the Dealing Department. You were provided with the tick data from the server at the time of your order execution.
Please note that the candlesticks in the terminal are based on bid prices. You had an open sell order, it closes at ask price.