Complaint against IQ Option
This complaint was sent to us by Sergey
Good day. I would like to complain about a binary options broker IQ Option.
The situation is as follows – I made a prediction on a turbo option with an expiration time of 1 minute and at the time of expiration the asset price USD / CAD is absolutely unchanged according to the trading platform IQ Otion, but according to Meta Treder from the broker Active Trades and from FX Pro broker The asset price USD / CAD at the same minute has changed by three pips (0.00003), and given that the IQ Option is not 5, and 6 decimal places in the price of the asset – the price would have to change by 0.000030 points.
And it is not in the exact values of the price of an asset which is slightly different for the platform IQ Option and Meta Trader, and that if the international market forex price of USD / CAD couple has changed by three pips, it has changed, but did not stay the same! (More importantly, it has changed by 1, and by 3 pips). And this situation is not an isolated one when differences in platforms play against me.
This case I can confirm the screenshots on which it is all clearly visible.
In this situation, according to the IQ option data, the candle closed lower, while according to the Meta trader from FX PRO and Active trade (here in the screenshot of Meta trader time one hour ago) at the same minute, the candle closed on the rise.
Situation two
The second situation is the same as in the first – Iq option – no change, and on the FX Pro and Active trades candle closed lower, as I thought.
There are more screenshots of similar situations, but I think these are enough so far to understand the essence of the problem.
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and it seems to me that trading on the broker’s chart will not be a problem. especially since the new version 4.0 provides a large number of opportunities for successful trading.(and I will say right away that I am not bought. I do not work for the broker. I just think so).
This is not the first broker to receive a complaint, so we can conclude that you should trade where you like, not where there are the most good reviews.
I don’t know, I’ve known this company since the summer and I trade there occasionally. No one has ever screwed me over. And the fact that there are problems – so everyone has them, you have to solve them, not complain wherever you go.
You think that there are no negative reviews on the binary options brokers that are now at the top of the list. There are nuances everywhere, it just all depends on how quickly the problem is resolved.
I remember when they were still in first place, Now in 8th. I’m just now noticing. If they keep this up, they won’t be in the top ten anytime soon.
My first experience was also with this binary office. On a virtual account in general was in chocolate. I did not delay and threw 300 rubles. Set the bar for myself no more than 300 a day to raise. While the plan adhered to everything was fine, but as soon as I wanted more – the feeling that I was ripped off as a fake. I set everything exactly the same way, but the result is different. I left as soon as everything was down.
Dear, you’ve identified your own problem. As long as you stick to the plan, those are the right words. You should always keep in mind what you want, especially in such a risky business. Raise the bar to 500 rubles/day and it would be a plan, and row as much as you can – it’s a path to failure.
I have already written, but here I may get to the point. Perhaps it is not the plan’s fault, but the fact that you traded on a day off, when the exchange rate is frozen, but there are some fluctuations, understood only by those who create these fluctuations. Therefore, you should trade on weekdays.
You always have the right to choose which broker you want to cooperate with. This one is one of the most popular and is in great demand. If there are such problems here, imagine what will happen if you trade with other companies.
No matter how popular and popular a binary options broker is, it does not give them the right to cheat their clients. If a few clients leave them, they will certainly not lose money.
What’s going to happen? The rating can be paid for, plus IQoption has very aggressive advertising.
Now I trade with a broker, which in general very rarely appears in any ratings. By the way, on this site it is on the 4th place !!! So far I am satisfied !!! Even very much !!!
Alexei, can you share with us what kind of broker?
Well, I wrote that I’m in fourth place! I.e. Binary.com.
The demo account is completely the same as the real one (IQoption has higher payout percentages on the demo account than on the real one).
Well, maybe not the most convenient platform, but you quickly get used to it,
I can’t say anything about the difference of quotes, I never compare them, I always trade on the broker’s charts.
In general, I am satisfied, do not consider it an advertisement.
You didn’t specify which site is in 4th place. Ratings are formed not by how much money someone paid for a place, but by the number of clients, I think.
So on the fourth here Binary stands what is incomprehensible. According to reviews, it is not a bad broker. As for IQ-option, it is obviously very popular. And as for the essence of the problem – a person did not lose anything, but he made such a fuss about 3 pips. In my opinion, this is not a problem that should be looked at so strictly.
I published this. I lost 960 dollars on these situations. Just at the time when I was thrown in 630 dollars, I was tearing my hair out under the impressions, and I forgot to make screenshots. now I have more than 10 screenshots of such situations. And sometimes the difference is 5 pips, that is 50 points on IQ option, because they have 6 decimal places.
And on appeals and claims they answer that we have different sources of information …
I lost about 700000r on such situations in IQ.
If the bets are not big, everything is fine.
If you place a big bet, at the last second the price jumps in the opposite direction, the deal closes in the negative, and immediately the price comes back as it should be.
It feels like it is tweaked by the program (for a couple of years such statistics has been accumulated enough). At this moment, the chart on the metatrader goes as it should, and according to its chart the deal closes in plus (but not in IQ).
Nikolay, if by the number of clients, then why such a giant as Alpari is ranked only 10th (on this site) ???? It’s not logical, don’t you agree?
Alpari divorce clients and take them out. This is not a secret for anyone. At a certain point, the values of the asset price do not resemble those drawn by the meta trader at all. Basically it happens when you made a bet and not the smallest…. As a result, when the expiration time comes, the difference, though small, is not in your favor.
I don’t believe that! I do not believe that a programmer is sitting there and “drawing” charts for you personally.
Yes, different brokers sometimes have slightly different charts. I do not know the reasons and do not want to know. I just trade on the broker’s chart and do not worry.
And you Sergey, try to switch to daily charts, with expiry 24 hours. It helped me in my time. It is impossible to redraw a daily candle. It will be a supernaggle.
Why are you writing so veiled? Well, tell me what is the advantage of your broker? Do you trade on your own or have you given him your money in trust and he makes money?
What is my “veiling”? Can you be more specific?
I trade by myself. Mostly with expiry of 24 hours. But this is not due to distrust of the broker, but rather due to family circumstances. I prefer to spend my free time with my wife and child, not with a monitor.
monitor.
Anything else of interest?
I did not pay attention to the difference of quotations. Trading was quite successful. But after withdrawing part of the profit, IQoption immediately lowered my percentage. Now I have a maximum of 55%. Trading with such payments, as you understand, is unrealistic.
Ladies and gentlemen from IQoption, I was hoping that you could give me some answers about this situation. Your technical support, online support and account manager are simply silent when I send them a question as to why they lowered my interest rate.
Just an unscrupulous broker. Not enough money for them. Although they already receive interest from deals. They are stifled by greed – that’s why they reduce interest rates.
The situation is widespread among binaries. In general, I would like to give an opinion on the answer. What does it mean “sources of quotes may differ”? There is a generally accepted price and rate in the online, so why can some of them be more and others less? The whole point of these trades is online, so that no one can cheat when the rate is delayed.
Hello, Sergei!
Your situation is clear.
Please note that you are comparing two different types of charts.
Also, the prices may not coincide for several reasons.
Firstly, the sources of quotes from us and the company you are comparing with may be different.
Secondly, in most cases, other companies broadcast bid prices. We broadcast prices by the formula (Bid+Ask)/2, as we have no spread.
Thank you for your understanding.
The second thing I wanted to ask you. If most companies broadcast bid prices, then why do you broadcast some kind of formula? It only causes a certain amount of confusion. Or is that the whole idea?