I’m not one to leave complaints, even if I receive horrible treatment, however shapeshift.io stole millions of dollars from me – and after 7 months of arguing with customer service about the failed transactions (My money successfully was sent to shapeshift, but the currency I traded for failed to send by shapeshift.) AND this was confirmed on their API, on the blockchain, and by checking both wallets. I have logs of everything, and the full email threads – I have literally all documentation. They brushed me off and it was infuriating. They knew the likeliness of anything I say, would effect them in any way was very small, as I am one person and they were this giant exchange. They operate out of the US and do not operate lawfully in doing what they did to me. I WAS A HUGE ERIK VOORHEES fan, and for everything he believed in, but I was absolutely devastated at them keeping all of my funds, and so upset that the humans working in the customer service didn’t even have it in their hearts to try and empathize an ounce with what was going on. The blockchain doesn’t lie, and the proof is all there, but they essentially told me – yeah our old software was faulty, but too bad. DO NOT USE THIS SCAM EXCHANGE, THEY WILL KEEP YOUR FUNDS. ESPECIALLY IF YOURE A BIGGER ENTITY WHO TRADES HUNDREDS OF TIMES A DAY LIKE I WAS – THEY HOPE YOU WONT NOTICE AND CAN DOUBLE DIP.
More honest opinions from real people about the company ShapeShift
Andrey4 years ago
4
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0
0
Refunds with Shapeshift 7?
By mistake I transferred ETH to the address which belongs to Shapeshift 7, but their technical support says that they can not return these funds because the exchange has changed its direction on April 15, 21. If anyone knows, is it possible to do something in this situation and find the real address... Read more
yaroslav buchkovskiy5 years ago
4
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0
Who knows why the service does not...
Who knows why the service does not work now? Only 4 coins are available to me
Oliver5 years ago
4.3
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0
Despite the fact that ShapeShift does not...
Despite the fact that ShapeShift does not support fiat currencies, the cryptocurrency exchanger enjoys well-deserved trust among traders. Here you will find a large selection of cryptocurrencies, but users consider the absence of the need for registration and account verification as a special advantage... Read more
I'm not one to leave complaints, even...
I’m not one to leave complaints, even if I receive horrible treatment, however shapeshift.io stole millions of dollars from me – and after 7 months of arguing with customer service about the failed transactions (My money successfully was sent to shapeshift, but the currency I traded for failed to send by shapeshift.) AND this was confirmed on their API, on the blockchain, and by checking both wallets. I have logs of everything, and the full email threads – I have literally all documentation. They brushed me off and it was infuriating. They knew the likeliness of anything I say, would effect them in any way was very small, as I am one person and they were this giant exchange. They operate out of the US and do not operate lawfully in doing what they did to me. I WAS A HUGE ERIK VOORHEES fan, and for everything he believed in, but I was absolutely devastated at them keeping all of my funds, and so upset that the humans working in the customer service didn’t even have it in their hearts to try and empathize an ounce with what was going on. The blockchain doesn’t lie, and the proof is all there, but they essentially told me – yeah our old software was faulty, but too bad. DO NOT USE THIS SCAM EXCHANGE, THEY WILL KEEP YOUR FUNDS. ESPECIALLY IF YOURE A BIGGER ENTITY WHO TRADES HUNDREDS OF TIMES A DAY LIKE I WAS – THEY HOPE YOU WONT NOTICE AND CAN DOUBLE DIP.